Who we are
CallNest ("we", "us") provides an AI phone receptionist for service businesses. Contact: contact form.
What we collect
- Account details (name, email) via our sign-up provider (Clerk).
- Business profile data you enter (ABN, services, hours, phone numbers).
- Call metadata and transcripts needed to run answering, lead capture, and booking — plus recordings when you enable recording consent.
- Billing identifiers from Stripe (customer / subscription IDs).
- Website contact form submissions (name, email, message).
How we use it
We use personal information to provide the service, bill usage, improve reliability, meet legal obligations, and respond to support requests. We do not sell personal information.
Processors
We use processors including Twilio (telephony), Stripe (payments), Clerk (authentication), and AI / speech providers (for example Deepgram, Anthropic, ElevenLabs) under contracts that restrict use to providing CallNest.
Your rights
Depending on your location (including Australia), you may request access, correction, or deletion of personal information we hold. Use the contact form.
Last updated: July 2026.